Privacy Policy
If you are our customer, newsletter subscriber or website visitor, you are entrusting us with your personal data. We are responsible for their protection and security. Please familiarize yourself with the privacy policy, principles and rights you have in relation to the GDPR (General Data Protection Regulation).
Who is the data controller
We are Solift, s.r.o. , ID No.: 292 30 365, Tax ID No.: CZ 292 30 365, with registered office at Čechyňská 353/8, 602 00 Brno, registered with the Regional Court in Brno, Section C, Insert No. 67188, which operates the website www.soline.eu. We process your personal data as a controller, i.e. we determine how the personal data will be processed and for what purpose, for how long, and we select other processors to assist us with the processing, if necessary.
Contact details
If you wish to contact us in the course of processing, you can contact us on +420 800 888 783 or by e-mail: info@soline.eu
What personal data we collect and why we collect it
Scope of personal data and purposes of processing
We process personal data that you entrust to us for the following reasons (to fulfil these purposes):
- provision of services, performance of a contract
We need your personal data in the scope of name, surname, e-mail, telephone, billing address, delivery address, company, registration number and VAT number for the performance of the contract, i.e. for the delivery of the goods ordered by you.
- marketing – sending newsletters
We use your personal data (e-mail and name), what you click on in the e-mail and when you open it most often for the purpose of direct marketing – sending commercial communications. If you are our customer, we do this out of legitimate interest, as we reasonably assume that you are interested in our newsletters, for a period of 3 years from your last order.
If you are our customer, we only send you newsletters on the basis of your consent, for a period of 5 years from the date of consent. In both cases, you can withdraw this consent by using the unsubscribe link in each email sent.
advanced marketing by consent
We retain your personal data for the duration of the limitation periods, unless the law provides for a longer retention period or we have specified otherwise in specific cases.
Cookies
When you browse our website, we record your IP address, how long you stay on the site and which page you come from. We see the use of cookies to measure website traffic and to customize the display of the website as a legitimate interest of our administrator, as we believe that this allows us to offer you an even better service.
Cookies for advertising targeting will only be processed on the basis of your consent.
Our website can also be browsed in a mode that does not allow the collection of personal data. You can disable the use of cookies on your computer.
Security and data protection
We protect personal data as far as possible by using modern technologies that are in line with the state of the art. We protect it as if it were our own. We have adopted and maintain all possible (currently known) technical and organisational measures to prevent the misuse, damage or destruction of your personal data.
Transfer of personal data to third parties
Our employees and associates have access to your personal data.
For specific processing operations that we are unable to provide ourselves, we use the services and applications of processors who can protect the data even better than we can and who specialise in that processing.
These are the providers of the following platforms:
- Mailchimp
It is possible that in the future we may decide to use other applications or processors to facilitate and improve the quality of processing. However, we promise you that in such a case, we will place at least the same demands on the processor for security and quality of processing as we do on ourselves.
Transfer of data outside the European Union
All processing of personal data will be carried out within the EU.
Your rights in relation to data protection
You have a number of rights in relation to data protection. If you wish to exercise any of these rights, please contact us by email: info@soline.eu.
You have the right to information, which is already fulfilled by this information page with the personal data processing policy.
Thanks to the right of access, you can challenge us at any time and we will document within 30 days what personal data we are processing and why.
If something changes or you find your personal data outdated or incomplete, you have the right to have your personal data completed and amended.
You can exercise your right to restrict processing if you believe that we are processing your inaccurate data, if you believe that we are processing unlawfully but do not want to delete all your data, or if you have objected to the processing. You can limit the scope of personal data or the purposes of processing. (For example, by unsubscribing from the newsletter you limit the purpose of processing for sending commercial communications.)
Right to portability
If you would like to take your personal information and transfer it to someone else, we will follow the same process as when you exercise your right of access – except that we will send you the information in machine-readable form. Here we need at least 30 days.
Right to erasure (to be forgotten)
Your next right is the right to erasure (to be forgotten). We don’t want to forget you, but if you wish, you have the right to do so. In this case, we will delete all your personal data from our system and from the system of all sub-processors and backups. We need 60 days to secure the right to erasure.
In some cases, we are bound by a legal obligation and, for example, we must keep records of tax documents issued for a period of time specified by law. In this case, we will therefore delete all such personal data that is not bound by another law. We will inform you by e-mail when the deletion is completed.
Complaint to the Data Protection Authority
If you feel that we are not treating your data in accordance with the law, you have the right to contact the Data Protection Authority at any time with your complaint. We would be very happy if you first inform us of this suspicion so that we can do something about it and correct any wrongdoing.
Unsubscribing from newsletters and commercial communications
We send you emails with inspiration, articles or products and services if you are a customer based on our legitimate interest.
If you are not yet a customer, we only send them to you on the basis of your consent. In either case, you can stop receiving our emails by pressing the unsubscribe link in each email sent.
Silence
We would like to assure you that our employees and associates who will process your personal data are obliged to maintain confidentiality of personal data and security measures, the disclosure of which would compromise the security of your personal data. This confidentiality shall continue even after the end of the contractual relationship with us. Your personal data will not be released to any other third party without your consent.
This personal data processing policy applies from 1 January 2023.